Just a few hours ago, Binance was tweeting about listing Groestlcoin [GRS] and then a sudden wave of negativity filled their social media handles. Binance is not a fresher to hackers and its not been long since the previous hack attack.
What looked like trouble to this gigantic exchange platform was the login error faced by a majority of the users across the globe. The entire market was panicking and there was chaos filled everywhere. A couple of hours ago, the Binance telegram group had been inundated with complaints from customers who could not log in to their accounts.
Some users expressed worried suspecting another hack attack on Binance while others stood their grounds supporting Binance saying its trustable and will be safe. This was not limited to one part of the world but users from all parts of the globe like Argentina, Mexico, Brazil, UK, Japan, Oklahoma, etc had faced this issue.
Stefany Blank commented offering a claiming voice on a forum:
“Yep, I can’t log in either on my PC, says my password was changed when I tried to withdraw and I didn’t do anything and have google authentication so I know it is not a hack. I am still logged in on my phone, it is weird.”
Prayuth Basa, a Twitter user says:
“FUCK!! My money, am I loosing everything? Is Binance hacked again? What am I supposed to do I can’t bear such a huge loss? I think this is definitely some hackers play.”
The team responded to the flood of questions and fear instilled comments very quickly busting the hack rumours.
“We are aware of some users experiencing issues logging into their accounts presently. Our team is working on it and will fix it as soon as possible. Please bear with us in the meantime.”
They also warned the customers saying:
“If you try to log in more than 3 times, your account might be locked temporarily for too many failed attempts. Please do not login in panic too many times. Your patience is appreciated so please cooperate and wait till we resolve the issue. Keep in mind if you reset your password, your withdrawals will be locked for 24 hours and there is nothing we can do about it.”
CZ cleared that it was because of a small technical glitch and not another hack attack. The technical bug fault was to be blamed.
The CEO of Binance, Chanpeng Zhao [CZ] supported the above statement by Tweeting on his official handle and ensured the users that the funds are safe and there is no need to worry.
After the rush, the drama finally ended with CZ tweeting that everything is fixed and Binance is back in action just like before. There were no losses or damages during the entire time period. CZ reaffirmed all the users with a series of tweets just after the bug was fixed.
CZ tweeted saying:
“Issue should be fixed now. Login should be fine now. Those who repeated tried before may experience issues, our help desk will help you sort it out. Thank you for your understanding and support! As a standard security measure, we will turn on withdraws after a full audit. Will be done soon. Thank you for your patience.”
He reassured after a while and confirmed that everything including the withdrawals was active:
“Withdrawals are back as well. Apologies for missing the bug. Will update our test cases and coverage. Thank you for your support, seeing such positive comments is very encouraging to our team. We are blessed to have you as our supporters.”
Ilen also tweeted:
“Not all problems are solved yet, my open order does not show, and I can’t use my BTC balance, I get a insufficient balance message (because of the open order that is not shown). the problem started a couple of hours ago.”
Some of the other users expressed their delight with all praises for the CEO and team with regards to their transparency.
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