CoinEx: More than just trading – A mutual relationship between crypto traders and exchange

Cryptocurrency exchanges are the heart of the digital currency ecosystem, giving people from all over the world a chance to become a part of the crypto movement. They are akin to marketplaces that let users buy, sell, and trade various assets and keep up with the fast-moving pace of this space. They are also crucial in maintaining liquidity that facilitates seamless and easy transactions for everyone.

While the ecosystem itself is deeply rooted in its community, more so than any other, this reliance can be attributed to the ethos of concepts and values that are inherent to how blockchains function. Security, trust, and transparency are an inseparable part of this arena and exchanges strive to build meaningful relationships with their users keeping these at the forefront.

This alliance is tested in times when the market sees red or when there are unforeseen events such as hacks or rug pulls. How an exchange deals with such a crisis and overcomes it while also maintaining an unclouded rapport with its users shows the commitment to these values and beliefs. 

While there are a lot of crypto exchanges in the space right now, it can be difficult for users to choose the right one that is reliable and offers a plethora of options to trade and invest. CoinEx is one of the industry leaders that prioritizes the users in their business strategy and brand operations. Founded in 2017, by a group of industry leaders and early adopters, CoinEx operates with a user-first approach where every product and service offered comes from user demand.

The platform is created with the motivation of leveling the playing field for crypto trading for investors and users with all levels of experience. CoinEx also focuses on long-term goals and values of integrity and excellence instead of short-term gains.

Taking the user’s POV into consideration

One of the most crucial philosophies of the CoinEx team consists of using user-centric thinking at the forefront of every decision they make. This applies to the products, listings, and operations that they make. The CoinEx institution spends a lot of time reviewing, assets in the market before listings with the goal of identifying high-quality assets that would be beneficial to users objectively and impartially. This process of checking involves going through multiple factors like underlying asset technology, team strength, and background, product innovation, the rationality of the token model, community popularity, and potential risks.

The team behind CoinEx sees this rigorous scrutiny as an example of their unwavering dedication and commitment to user interests. They currently support more than 700 cryptos including all the mainstream coins that effectively cater to a diverse set of users. Additionally, they have also implemented a 100% reserve rate and set up a Shield Fund as part of precautionary measures against any unprecedented occurrence.

Minimizing effort, maximizing ease

In order to make the crypto exchange user-friendly for beginner-level users the platform has a separate section with a 3-step guide that takes them through the process of opening an account to initiating trades. There are also informational video guides at the top of each trading page along with tutorials and visual aids.

The crypto space is complex and filled with intricate algorithms and product logic, in such a scenario CoinEx strives to achieve “foolproof trading” such as with their swap feature which allows for instant swapping of any cryptocurrencies with their self-developed algorithm.

Resolving issues promptly

CoinEx has a dedicated customer service and community team that looks into user queries and solves them rapidly. Community engagement is an integral part of any platform, especially in the crypto space where exchanges need to build and foster an open communication channel to build trust and mutual understanding with their users.

The userbase in the crypto community is diverse consisting of people from all levels of experience and with its 3 million+ registered users spread across 200 countries, CoinEx is working on breaking down the language barriers and delivering content that is concise and comprehensible.

As CoinEx is reaching its 6th year of operation, the exchange has made continuous efforts to innovate, adapt, and improve…all while keeping their users in focus.